Amazoni

Welcome to lesateliersdamazonie.com Thank you for placing your trust in us. Please read carefully our purchasing policy, which applies to all transactions made on our site and guarantees a secure and transparent purchasing experience.

1. General

The present general conditions of sale apply to all orders placed by the customer on our website lesateliersdamazonie.com By placing an order, the customer accepts these conditions without reservation.

2. Account creation
   To place an order, you have the option of creating an account or ordering as a guest. By creating an account, you can track your orders, manage your personal information, and access special offers.
3. Order and Confirmation

• Ordering process: Choose the items you wish to purchase, add them to your shopping cart, and follow the steps to checkout. Once the order has been validated and payment made, you will receive a confirmation email containing the details of your order.
• Product availability: Products are subject to availability. If a product ordered is not available, we will inform you as soon as possible and offer you a refund or an alternative.

4. Prices and taxes

• Prices: All prices are in euros (€) and include VAT applicable in Belgium. Delivery charges and other additional costs are indicated at checkout.
• Price changes: We reserve the right to change prices at any time. However, products will be invoiced at the price in force at the time the order is placed.

5. Payment

We accept several secure payment methods: credit card (Visa, Mastercard), PayPal, bank transfer, and other options depending on the region.

• Payment security : All transactions are protected by SSL encryption to ensure the security of your data.
• Payment refused: If your payment is refused, please check your bank details or try another payment method. If you encounter any problems, please do not hesitate to contact our customer service department.

6. Delivery

• Delivery times: We ship orders within [average processing time] working days. Delivery times vary according to the delivery address and the chosen carrier.
• Delivery tracking: An email with a tracking link will be sent to you as soon as your order has been dispatched.
• Delivery charges: Delivery charges are calculated according to destination and package weight. Exact charges are displayed at checkout.
  
  

7. Right of withdrawal and returns

In accordance with Belgian law, you have 14 days from receipt of your order to exercise your right of withdrawal without giving any reason.

• Return conditions: Products must be returned unused, in their original condition and packaging.
• Return shipping costs: You are responsible for return shipping costs, unless the product is defective or there has been an error on our part.
• Refunds: Refunds will be made within 15 working days of receipt and verification of returned products.

8. Warranty
   All products are covered by the 6-month legal guarantee of conformity and the guarantee against hidden defects in accordance with Belgian law. In the event of a defect, you can contact us to arrange a return or exchange.
9. Personal data
   Your personal information is collected and processed in compliance with applicable legislation, in particular the General Data Protection Regulation (RGPD). It is used solely to process your orders and manage customer relations.
10. Liability

lesateliersdamazonie.com is not responsible for delays in delivery or problems related to the carrier. Our liability is limited to the products sold on our site and does not cover consequential damages or loss of use.

11. Applicable law and jurisdiction

These terms and conditions are governed by Belgian law. In the event of a dispute, the Belgian and French courts shall have sole and exclusive jurisdiction.

12. Contact

If you have any questions about this purchasing policy, please contact us at :

• Email : [email protected]
• Telephone: +32 472 05 61 78
• Postal address: Boulevard Saint Michel, 47 - 1040 Brussels - Belgium