Amazoni

At Les Ateliers d'Amazonie, we understand the importance of customer satisfaction and have implemented a clear return and refund policy adapted to the specific needs of our products, particularly umbrellas. This legal document details the conditions and deadlines for returning or refunding any umbrella purchased on our site.

 

1. Right of withdrawal and return period

In accordance with current legislation on distance selling, you have the right to cancel within 14 days of receiving your umbrella, without having to justify your decision.

• Deadline The 10-day withdrawal period begins on the date of receipt of the product by the customer or a designated third party.
• Notification To exercise this right, you must inform us in writing of your decision to return the product.
  return the product, by sending us an email to [email protected].

2. Return conditions

For the return to be accepted, the following conditions must be met:

• Product condition The umbrella must be returned in perfect condition, unused and in its original packaging. Damaged, dirty or worn umbrellas will not be eligible for a refund.
• Packaging The umbrella must be carefully packed to prevent damage in transit. Packaging costs are at the customer's expense.
• Enclosed documents A copy of the invoice or proof of purchase must be included in the return package to facilitate processing.

3. Return shipping costs

Return shipping costs are at the customer's expense, except in the case of a defective product or delivery error attributable to [Company name]. In this case, return shipping costs will be reimbursed upon presentation of proof of shipping costs.

4. Refund Policy

Once the umbrella has been returned and inspected by our team, we will issue a refund subject to the following conditions:

• Processing time We will process the refund within 15 working days of receipt and inspection of the returned product. Refunds are processed via the same payment method used at the time of purchase.
• Refund amount If all conditions are met, the full amount of the returned umbrella, including initial delivery charges (if applicable), will be refunded to the customer.
• Exceptions If the returned umbrella shows signs of use or is not in its original condition, we reserve the right to refuse the refund or to deduct an equitable amount from the refund to compensate for depreciation.

5. Defective or non-compliant products

If you receive an umbrella with a manufacturing defect or that does not correspond to the order, you can request a return and an exchange or refund within 30 days of receipt.

• Notification Contact our customer service department within 30 days of receiving the umbrella, providing photos of the defect or error.
• Options After verification, we may propose a repair, replacement or refund depending on the nature of the problem. In this case, SRL les ateliers d'Amazonie will cover the return shipping costs.

6. Exclusions

Personalized or modified umbrellas are not eligible for return or refund, except in the case of manufacturing defect or non-conformity.