Delivery policy

Welcome to lesateliersdamazonie.com, where we are committed to offering a reliable and efficient delivery service to ensure that our top-of-the-range umbrellas reach you in the best possible condition. Please read our delivery policy carefully, which explains delivery terms, times and costs for all orders placed on our site.

1. General

This delivery policy applies to all umbrella orders placed on our website lesateliersdamazonie.com. By ordering on our site, you accept the delivery conditions defined below.

2. Delivery methods

We offer several delivery options to suit your needs:

  • Standard Delivery within 3 to 7 working days.
  • Express Delivery in 1 to 2 working days for orders placed before 12:00 pm, subject to availability.

Each option and its corresponding price are displayed when you validate your order.

3. Processing and dispatch times

  • Order processing Orders are processed and dispatched from Monday to Friday, excluding public holidays. Orders placed after 12:00 pm will be processed on the next working day.
  • Delivery time Delivery times depend on the delivery method selected and the destination. Delivery times are indicative and may be subject to variations due to external events.

4. Delivery zones

We deliver to Belgium and exclusively to France, Holland, Germany and Luxembourg. If your destination is not listed, please contact us to discuss delivery options.

5. Delivery charges

Delivery costs are calculated according to the weight of the parcel, the destination and the delivery method chosen. These costs are clearly indicated at the time of ordering and added to your basket total.

  • Standard delivery Free for all umbrella orders in the above-mentioned countries.
  • Express delivery : Additional charges applied to the customer depending on the mode chosen and the destination.

6. Delivery tracking

As soon as your order has been dispatched, you will receive a dispatch confirmation email with a tracking link. You can track your package directly on our carrier's website.

7. Receipt of Order

  • Absence on delivery In the event of absence, a delivery notice will be left by the carrier, enabling you to reschedule the delivery or collect the parcel from a collection point.
  • Checking the package We recommend that you check the condition of the parcel on receipt. If you notice any visible damage, report it immediately to the carrier and contact our customer service department within 48 hours.

8. Delivery delays

Although we do our best to meet delivery deadlines, delays may occur for reasons beyond our control (bad weather, strikes, busy periods, etc.). In the event of a significant delay, we will inform you as soon as possible and provide you with the information provided by the carrier.

9. Non-delivery and loss of parcel

If you have not received your order within the specified time, please contact our customer service department. We will open an investigation with the carrier to locate your package. In the event of confirmed loss, we will offer you a replacement or a full refund.

10. Incorrect delivery address

It is your responsibility to check the accuracy of the delivery address when ordering. In the event of an error in the address provided, lesateliersdamazonie.com cannot be held responsible for delays or non-delivery. If the parcel is returned to us due to an incorrect address, we will contact you to arrange re-shipment.

11. Return policy in the event of incorrect delivery

In the event of incorrect delivery or a product that does not conform to your order, please contact our customer service department within 14 days of receipt. After verification, we will organize the return and replacement of the product or proceed with a refund.

12. Contact

If you have any questions about our delivery policy, please contact our customer service department:

Postal address Boulevard Saint Michel, 47 - 1040 Brussels